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Fuel Oil FAQs

Cold Weather Suggestions

Q. What should I do to help prevent damage to my house in Cold Weather?
A. Here are some preventive measures to help avoid these events: • Keep your thermostats set at the same temperature both day and night in all areas of the house. If you normally turn back the thermostats at night discontinue that practice until temperatures moderate. It is advisable to even keep the temperature of your home warmer during extreme cold periods. • If you have a wood stove be careful not to fool the thermostat into thinking there is plenty of warmth in the house and then freeze pipes on the outside walls. It is best to shut off the stove and use your central heating system until temperatures moderate. • Do not isolate rooms by closing doors. This can make those areas much more likely to freeze. • If you have water pipes that you think might be prone to freezing, let the hot and cold water drip overnight. • Open doors to kitchen cabinets and bathroom vanities to allow better air circulation. • Look for air leaks around electrical wiring, dryer vents, and piping and seal them up. Small openings, especially if windy conditions exist, can allow enough cold air in to freeze a pipe. • Insulate pipes that are in crawl spaces or in areas that could be prone to freezing. • If your house is going to be unoccupied or vacant for any period of time, it is your responsibility to make sure you have an adequate supply of fuel and arrange for temperature monitoring of your home. • Either have a friend or neighbor check your house daily or set up electronic temperature monitoring while the house is empty. If you are going to be away from your home do not turn the thermostat down too low. • Keep your garage doors closed in case there are pipes in that area or in the ceiling or walls that could freeze.

Q. What is the difference between "automatic" and "will call"?
A. Automatic means that Pep- Up will automatically determine when a customer needs a fuel delivery by using degree day monitoring. The customer does not need to call into the office to place an order for delivery. Will call means that the customer is responsible for monitoring how much fuel they are using, and will call in for a delivery when needed. We recommend giving us a call with your tank is at about 25% to place an order for delivery.

Q. What are Degree Days?
A. A. "Degree days" are a calculation used to help estimate when an automatic delivery heating oil customer will need an oil delivery. Degree days are calculated by adding the high and low temperatures of the day together then dividing by two and subtracting sixty-five from the quotient. These calculations are done daily throughout the year, and then applied to your home's "k-factor" (see next question). Based on degree days and customer usage, our oil delivery schedule is adjusted every day to be sure that you never run out of oil, regardless of the weather - and that we do not schedule deliveries when your tank is nearly full.

Q. What is a K- Factor?
A. Along the lines of "miles per gallon", a k-factor is "degree days per gallon". Your heating system will use one gallon of oil for a certain number of degree days, which varies from home to home. After topping your tank off 2 or 3 times we can determine your k factor. Once established, your deliveries will be based on your k- factor and the number of degree days since your last delivery.